Services

Active Performance Clinic provides manual therapy aimed at promoting physical health, recovery, and optimal performance. All services provided by Active Performance Clinic are subject to availability and the discretion of our practitioners.

 

Bookings

A dedicated online booking system has been setup on our website so you can pick a preferred time that suits you. Bookings can be made in advance. Upon booking you will receive an email notification of your booking date and time and some helpful information On your booking confirmation email there is also a link to cancel your appointment up to 48 hours in advance Please be considerate of your therapist and arrive on time at your appointment Where possible all NEW CLIENTS should arrive at least 10 minutes before your appointment start time so as to complete necessary paperwork.

 

Payments

Payment for services rendered at Active Performance Clinic is due in full at the time of booking or upon completion of the appointment. We accept payment by cash, credit/debit card, or electronic funds transfer. Any discounts or promotional offers are subject to specific terms and conditions and may be revoked or amended at the discretion of Active Performance Clinic.

 

Cancellations and Refunds

Appointment cancellations must be made at least 48 hours in advance to avoid incurring a cancellation fee.

Please note we do not offer refunds for cancelled appointments.

A cancellation fee of 50% of your booked service will be incurred for cancellations within 24hrs and are subject to the discretion of Active Performance Clinic. A cancellation fee of 100% of your booked service will be incurred for cancellations with less than 4hrs notice or no shows. Refunds for services already rendered are not provided unless the service was not performed to a satisfactory standard or in accordance with the agreed terms subject to the discretion of Active Performance Clinic).

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Promotions, Discounts, Gift Cards and Packages

10% Discount off your next treatment for email subscription is a one time use, per person only and expires within 30 days from subscription date Refer a friend promotion conditions as follows: For the referral 10% off their first session one time use only. For the referee 10% off their next session one time per appointment only. Gift Cards and Packages are non refundable. Gift Cards and Packages cannot be redeemed for cash. No discounts apply when purchasing or redeeming Gift Cards and Packages (unless a special offer is available when purchasing the gift card and Packages subject to the discretion of Active Performance Clinic).

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Client Responsibilities

Clients are responsible for providing accurate and complete information about their medical history, current health status, and any relevant conditions or injuries. Clients are expected to disclose any changes to their health status or medical conditions to their practitioner before each appointment. Good personal hygiene and appropriate attire, specifically underwear, is required to be worn throughout the entirety of the appointment Your therapist maintains the right to terminate the massage immediately and leave the premises in the event of any form of harassment, including but not limited to physical, sexual, or verbal misconduct. Such behavior may result in the filing of a police report if deemed necessary. To ensure your privacy is respected during the appointment, your therapist will utilize towel draping, uncovering only the specific body part being worked on at any given time. Should you feel uncomfortable or require particular attention during the appointment, please promptly inform your therapist. Should you desire adjustments such as varying pressure, water, tissues, or a change in massage style during your session, please communicate your preferences directly to your therapist, who will make every effort to accommodate your needs.

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Liability

Active Performance Clinic and its practitioners are not liable for any injuries, damages, or losses resulting from the use of our services or website. Clients participate in our services at their own risk and are responsible for their own health and well-being.

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Privacy Policy

Active Performance Clinic ("us", "we", or "our") operates https://www.activeperformanceclinic.com.au (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

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Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address, and phone number. We may use your personal information to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

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Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

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Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

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Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

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Changes

to This Privacy Policy We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

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Contact Us

If you have any questions about this Privacy Policy, please contact us by navigating to our contact us section.

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Complaints

At Active Performance Clinic, we are committed to delivering exceptional customer service to our clients at all times. However, should you ever encounter any dissatisfaction, please do not hesitate to contact us via email at ben@activeperformanceclinic.com.au or by telephone at 0416 533 542. If you experience any dissatisfaction during a treatment session, please notify us immediately, and we will make every effort to address and resolve the matter promptly.

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Changes to Terms and Conditions

Active Performance Clinic reserves the right to revise these terms and conditions at any time without notice. By continuing to use our services or website, you are agreeing to be bound by the then-current version of these terms and conditions.

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